We are proudly located in Chippewa Falls, Wisconsin, in the United States. 

The website is updated in real time, and we make every effort to restock items as quickly as possible. If product is unavailable for the foreseeable future, it will be clearly marked. You can sign up on our website on the listing itself to get an email notification when it is restocked! We do our best to keep up with stocking and it’s most likely on its way! Feel free to reach out to our customer service team for a better time estimate!

We accept Visa, MasterCard, Discover, American Express and PayPal.  Payment is due at time of purchase.

Smith and Company Candles does not retain your credit card information for your own protection.  You will be required to enter this information each time you place an order.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within the specific business days listed in the website banner. Our support team is always happy to guide you at any step!

We aim to process items for shipping within 3-4 business days. However, our website banner will always contain the most updated information.

We know that timely shipping is crucial to our loyal customers. Our goal is to ship all orders in a timely manner. Whenever an extended delay is expected in shipping your package, expect an email notification.

Note: While we work five days a week to achieve our goal, during our peak holiday times, or inclement weather, delays may cause an overall increase in shipping times. We will notify you if this is the case. Look for processing times in the announcement bar.

We completely get it, we change our minds too! We are able to cancel orders placed within 24 hours IF they have not already been processed. For more help, please contact our customer service team. Order cancellation fees apply of $5.

If you click on the small person icon at the top right of each page on the website, account information will open. In order to create an account, click on “Create an Account” and enter your first and last name, email address, and choose a password. Click Create.

If your order has not been processed yet- you can reach out to our customer service team at smithcocandlesllc@gmail.com. It is possible that we may be able to change your order. A $5 order fee will apply.

We have a fantastic video that tells you how to redeem your reward points on an order! You can check the video out here!  

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within the specific business days listed in the website banner. Our support team is always happy to guide you at any step!

We use USPS Ground Advantage and UPS for shipping, as we have had the best experience with these services. Please contact us if you need special arrangements and we will do our best to assist.

Please note: Once orders have been shipped and in the hands of the carrier, we no longer have any control over your shipment. We do everything we can to ensure a speedy and problem free delivery, however, some things are out of our control.

At this time, we do not offer returns due to the nature of our products. We also cannot accept returns on gift cards and third party products. If you have any further questions, please reach out to customer service team below.

Please note: If your product is faulty due to OUR craftmanship or arrives damaged, we will always make sure you are satisfied. We do not offer returns on products if care instructions were not followed or if you do not like the scent of a product.

If damage occurs in transit to your package, please email detailed images of the products, packaging, and box to our customer service team within 5 days of receiving your package and we will assist you in the next steps. 

All of our orders are triple checked during our processing phase, but mistakes can happen.  In the event that you are missing an item or received an incorrect item, please take detailed pictures of your order as well as the full invoice and email them to our support team at smithcocandlesllc@gmail.com and include your order number for our records within 5 days of delivery. Adjustments or corrections cannot be made after 5 days from the delivery date.

We do! You can check out as normal on our website and if you are local to the Chippewa Falls, WI area- there will be an option for you to choose local pick up! Once your order is ready, you will receive an email with detailed instructions to come and pick up your order!

No, we do not. At this time, we ship domestic only.

We don't! Right now we are online only! We do sell to local (and some far away) small businesses that carry our candles in their locations! We do offer local pick up in Chippewa Falls, WI!

If taken care correctly, our Mason Jar candles have an approximate burn time of 80-100 hours.

Our products are designed to elevate - not overpower - your everyday. To ensure your space is well-scented, we suggest using each product in the appropriately-sized space.

Small Spaces: Melts, Room Sprays

Medium/Large Spaces: Mason Jar Candles, more than one wax melt burners, or burning multiple Mason Jar candles at a time in a larger space.

* Always keep wick trimmed to 1/4"

* Always place on flat surface while burning

* Keep away from children and pets while burning

* Burn for at least 2½ hours on the first burn or until the entire surface has turned to liquid wax to avoid "tunneling"

* Always read and follow the manufacturer’s use and safety instructions carefully

* Extinguish candle if it repeatedly smokes, flickers, or the flame becomes too high

* Always keep candles in sight when in use

*Keep wax free of wick trimmings, matches and any other flammable material.

*Do not burn candle when wax is 1/2" or less from the bottom of the container THIS MAY CAUSE YOUR CONTAINER TO CRACK.

We use 100% natural soy wax from right here in the USA!

We use a blend of natural and synthetic ingredients. All of our fragrance ingredients adhere to strict safety standards set by the International Fragrance Association (IFRA).

Our candle wicks are made of cotton and are free of lead and zinc.

Yes! They can also be re-purposed into vases, storage containers, and more. To recycle or re-purpose your jar, we recommend thoroughly cleansing it with your favorite dish soap. At this time, we do not have a recycling program. We strongly encourage finding your local recycling center to dispose of old jars.

All our products are 100% cruelty free and vegan friendly - this is extremely important to us!

Why yes! Yes they are! Our company has been handmaking all of our candles since 2005!

We would LOVE to! Unfortunately, these candles were limited edition and sold out in 2020. At this time, there are no plans to make them going forward. If interested, please reach out to Kwik Trip® to express interest HERE.

Typical processing times are 5-7 business days from the time the order is placed (Monday - Friday)! Lead times can vary depending on current order volume. Updated information is always listed on our website banner.

Shipping for wholesale orders is 6% of your entire order amount and is automatically calculated at checkout.

$175 minimum order total for wholesale orders. We do require at least two of each scent per product as another minimum as well.

There are TWO ways to become an SCC wholesaler! Faire or direct through our website! You can read more about these options HERE.

Once accepted to our wholesale program, you will recieve all information on terms and conditions, pricing, login info, etc!

We offer co-branded candles and custom candles, yes! If you are looking for white labeled products, please reach out to us!

Mainly UPS!

Listing Smith and Company LLC candles on such sites as Ebay, Craiglist, Etsy, or Amazon is strictly prohibited. By accepting these policies, you authorize Smith and Company LLC to have the right to contact such third party site and remove any listings with Smith and Company LLC products.